Privacy Policy

1. Introduction

Coaching Achievement Limited ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide Directly

When you use our free tools or services, we may collect:

• Contact Information: Name, email address, phone number (if provided)
• Professional Information: Job title, company name, industry (if provided)
• Tool Responses: Your answers to questions in our assessment and analysis tools
• Communication Data: Messages sent through contact forms or email

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type, device information
• Usage Data: Pages visited, time spent on site, referring URLs
• Essential Cookies: Small files necessary for website functionality

2.3 Information We Do NOT Collect

We do not:

• Use tracking or analytics cookies without your consent
• Sell your personal data to third parties
• Share your data for marketing purposes without permission
• Collect sensitive personal data (health, religion, political views) unless explicitly relevant to coaching services you've requested

3. How We Use Your Information

We use your personal data only for legitimate purposes:

3.1 To Provide Our Services

• Deliver results from our free assessment and analysis tools
• Send you reports and recommendations you've requested
• Respond to your inquiries and support requests
• Provide coaching services you've purchased

3.2 To Improve Our Services

• Understand how people use our tools (aggregated, anonymised data only)
• Improve website functionality and user experience
• Develop new tools and resources

3.3 To Communicate With You

• Send you information you've requested
• Respond to your questions and provide support
• Send service-related notifications
• Share relevant resources (only if you've opted in)

3.4 Legal Basis for Processing (GDPR)

We process your data under these legal bases:

• Consent: When you submit forms or opt in to communications
• Contract Performance: When providing services you've purchased
• Legitimate Interests: For improving our services and website functionality
• Legal Obligation: When required by law

4. How We Store and Protect Your Data

4.1 Data Storage

Your data is stored securely using:

• FormSpree: For form submissions (GDPR-compliant, EU servers available)
• Email: Via secure email services
• Local Browser Storage: Essential cookies only (for GDPR consent tracking)

4.2 Security Measures

We protect your data through:

• HTTPS encryption on all pages
• Secure hosting infrastructure (Vercel)
• Regular security updates and monitoring
• Access controls limiting who can view your data
• Regular backups with encryption

4.3 Data Retention

We retain your data for:

• Tool submissions: Until you request deletion (or 3 years if no engagement)
• Client records: 7 years after final service (legal requirement for business records)
• Marketing communications: Until you unsubscribe
• Essential cookies: Session-based or until you clear browser data

5. Sharing Your Information

We do not sell your personal data. We may share your information only with:

5.1 Service Providers

• FormSpree: Form submission processing (GDPR-compliant)
• Vercel: Website hosting (GDPR-compliant)
• Email Service: For sending you requested information

All service providers are contractually bound to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your data if required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activity

6. Your Rights Under GDPR

As a UK/EU data subject, you have the following rights:

7. Cookies and Tracking

7.1 Essential Cookies Only

We use only essential cookies necessary for website functionality:

• GDPR Consent Cookie: Remembers your cookie acceptance (localStorage)
• Session Cookies: Maintain your session while using our tools

7.2 No Tracking or Analytics

We do not use:

• Google Analytics or similar tracking tools
• Advertising cookies
• Social media tracking pixels
• Third-party marketing cookies

For more details, see our Cookie Policy.

8. International Data Transfers

Your data is primarily stored and processed within the UK/EU. If we transfer data outside the UK/EU, we ensure adequate protection through:

• Adequacy decisions by the UK Information Commissioner's Office (ICO)
• Standard Contractual Clauses approved by the European Commission
• Other appropriate safeguards as required by UK GDPR

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending an email to registered users (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us & Complaints