Terms of Service

1. Agreement to Terms

By accessing or using the website and services of Coaching Achievement Limited ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

2.1 Free Tools

We provide free assessment and analysis tools including:

• Executive Blind Spot Assessment
• Universal Capacity Scheduler
• AI Pre-Mortem Analysis

2.2 Coaching Services

We offer professional coaching services including:

• Individual executive coaching
• Group coaching programmes
• Corporate training and consultation
• Strategic advisory services

3. Use of Free Tools

3.1 Licence

We grant you a limited, non-exclusive, non-transferable licence to use our free tools for personal, non-commercial purposes.

3.2 Restrictions

You agree NOT to:

• Copy, modify, or distribute our tools without permission
• Reverse engineer or attempt to extract source code
• Use our tools for commercial purposes without authorisation
• Misrepresent yourself or provide false information
• Use automated systems to access our tools excessively
• Attempt to harm or disrupt our services

3.3 No Guarantee of Results

Our free tools provide general insights and recommendations. Results are for informational purposes and do not constitute professional advice. We make no guarantees about specific outcomes.

4. Coaching Services Terms

4.1 Engagement

Coaching services are provided under separate written agreements specifying scope, fees, and duration. These Terms of Service apply alongside any coaching agreement.

4.2 Professional Relationship

Our coaching relationship is professional and confidential. We are not therapists, counsellors, or medical professionals. Coaching is not a substitute for professional mental health treatment.

4.3 Client Responsibilities

As a coaching client, you agree to:

• Participate actively and honestly in coaching sessions
• Complete agreed-upon actions between sessions
• Provide timely notice for cancellations (as specified in your agreement)
• Maintain confidentiality of proprietary materials
• Pay fees as agreed

4.4 Cancellation Policy

Cancellation terms are specified in individual coaching agreements. Generally, we require 24-48 hours notice for session cancellations to avoid charges.

5. Payment Terms

5.1 Fees

Fees for coaching services are specified in your coaching agreement. Payment is due as agreed (typically upfront or in instalments).

5.2 Refund Policy

Refund policies are specified in individual coaching agreements. Generally:

• Free tools: No refunds applicable (services are free)
• Coaching services: Refunds available within specified cooling-off period (typically 14 days)
• After services begin: Refunds pro-rated for unused sessions as per agreement

6. Intellectual Property

6.1 Our Rights

All content, tools, methodologies, frameworks, and materials provided by Coaching Achievement Limited are our intellectual property or licensed to us. This includes:

• All assessment and analysis tools
• Website content, design, and functionality
• Training materials and frameworks
• Proprietary methodologies

6.2 Your Rights

You retain ownership of any personal information and responses you provide. We may use anonymised, aggregated data to improve our services.

7. Confidentiality

7.1 Our Commitment

We treat all client information as confidential. We will not disclose your information except:

• With your explicit consent
• As required by law
• To protect safety (ours, yours, or others')
• In anonymised form for service improvement

7.2 Your Commitment

You agree to keep confidential any proprietary materials, frameworks, or methodologies shared during coaching services.

8. Disclaimers and Limitations

8.1 "As Is" Basis

Our free tools and website are provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free service
• Specific results or outcomes
• Accuracy or completeness of information
• Suitability for particular purposes

8.2 Not Professional Advice

Our free tools provide general insights only. They do not constitute:

• Legal advice
• Financial advice
• Medical or mental health advice
• Specific strategic recommendations for your situation

8.3 Limitation of Liability

To the fullest extent permitted by law, Coaching Achievement Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

9. Termination

9.1 By You

You may stop using our free tools at any time. For coaching services, termination terms are specified in your coaching agreement.

9.2 By Us

We may suspend or terminate your access if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activity
• Misuse our services or tools
• Fail to pay agreed fees

10. Changes to Terms

We may update these Terms of Service from time to time. Material changes will be communicated via email or prominent website notice. Your continued use after changes constitutes acceptance.

11. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information